Scholars Portal team

If you have any questions or feedback regarding ACE itself or this guide, please contact the ACE team at the following e-mail address:
ACE Support Team

This shared inbox is monitored by the Accessibility Librarian Katya Pereyaslavska and Client Services Librarian Sabina Pagotto, as well as ACE Project Assistants Rezwana Bhuiyan and Hailey Graham, who coordinate efforts with the team of designers, developers, digitization specialists, and diverse library staff that make ACE possible. This is the easiest way to get in touch with us and ensure a quick and comprehensive response.

Local ACE coordinators

If you would like to find out how to get access to ACE, submit a request for a book, or get in-person assistance with using the portal, please get in touch with your local ACE coordinator. A list of primary contact points for each of our participating universities is provided below.

Institution Local contact e-mail
Brock University Library Accessibility Services
Carleton University Transcription Services
Guelph, University of Library Accessibility Services
Lakehead University Harjinder Rana, Manager of Access Services
Laurentian University Accessibility Services
Laurier University Library Accessibility Services
McMaster University Library Accessibility Services
OCAD University Victoria Sigurdson, Head of Visual Resources & Special Collections
Ottawa, University of Library Accessibility Services
Queen’s University Carol Tennant, Senior Assistant to the Coordinator for Library Services for Students with Disabilities
Ryerson University Library Accessibility Services
Toronto – St. George, University of Library Accessibility Services
Toronto – Mississauga, University of Library Accessibility Services
Toronto – Scarborough, University of AccessAbility Services
Trent University Jean Luyben, Learning & Liaison Librarian
Waterloo, University of Alternate Format Service
Western University Alternative Format Services
Windsor, University of Sharon Munro, Information Services Librarian
York University Meredith Hatton, Manager, Access Services